We’re here for you! 

Our team is available around the clock, from Australia to New York - email info@drroebucks.com.au with any questions, concerns, or feedback!

SHIPPING

Where does Dr Roebuck’s Ship?

Dr Roebuck’s currently ships within the United States, Canada, and Australia. Click the location symbol in the top right of your screen to select your home!

All prices are in US Dollars. 

How much does shipping cost?
Free on orders over $75USD

US

Standard - $10

Express - $25

Alaska & Hawaii - $25 
Free Shipping over $75 in the Continental US, and over $125 in Alaska and Hawaii.  

Canada

Standard - $25

Free Shipping over $125 

Australia

Flat Rate - $35

Free Shipping over $200 

When will my order ship?

Each package is picked and packed just for you, and most ship within 1-2 business days of placing your order. During the holiday rush, please allow for up to 4 days of processing. Once your order has shipped, you will receive an email confirmation from us (get excited!)

How can I track my order?

Log in to your account, and click on the order number in ‘Order History’ to check order status and tracking information.

Can I change my shipping address?

Please reach out to us at info@drroebucks.com.au if you need to make any changes to your order, though we cannot guarantee these changes.

Please note that we are unable to ship Express FedEx packages to P.O Boxes.

I didn’t receive my package?

If you did not receive your order, please reach us at info@drroebucks.com.au as soon as possible for assistance.

I have another question!

Need help with anything else? We’re here for you, email at info@drroebucks.com.au or send us a message on Facebook with any questions or concerns.

RETURNS + EXCHANGES

Can I return or exchange?

If you’re not satisfied with your purchase from www.drroebucks.com, please return for a full refund within 30 days of purchase. To begin your return, log in to your account and click the item or order in your history you wish to return. Reach out to us with any questions at info@drroebucks.com.au

How long will it take to process?

Refunds will be issued within 1-2 business days of receiving your returned product, and the full amount of your refund will be available on the original method of payment within 7-10 business days.

FAQ

Where can I buy Dr Roebuck's in stores?

You can find us at Sephora in the US, Selfridges in the UK, David Jones in Australia and Murale in Canada! 

How can I try samples?

Each order placed on drroebucks.com will receive one free sample! Subject to availability, while supplies last.

How do I become a retailer or business partner?

For more information on how to become a retailer or partner, contact info@drroebucks.com.au 

Will Dr Roebuck’s work for my skin type?

Our products are developed with love for the most sensitive of skin - we are dermatologically tested, hypoallergenic, paraben free, gluten free, sulfate and silicone free.

When do your products expire?

Our products feature natural ingredients, which do expire, and we recommend you use our products within 6 months of opening. If you are unsure of when your product expires, email a picture of the batch code to info@drroebucks.com.au and we’ll look into it for you.

Is Dr Roebuck’s vegan, cruelty free, gluten free?

Dr Roebuck’s is proud to never test our products or ingredients on animals. Our products are gluten free, and the majority are vegan. Please see product pages for more details.

Can I use Dr Roebuck’s products while I’m pregnant?

We recommend speaking with your doctor to determine which products will work for you during pregnancy. Always try a test patch before introducing a new product to your regime.

Can I use Dr Roebuck’s products with my allergy?

We recommend speaking with your doctor to determine which products will work for you. Always try a test patch before introducing a new product to your regime.

AFFILIATE PROGRAM

Want to join the club, and spread the #cleanbeauty love? Reach us at info@drroebucks.com.au for more information!